Domain - Guest Services
All unit standards registered on the Directory of Assessment Standards may be accessed here.
TOP > Service Sector > Hospitality > Guest Services
| 0 Qualifications | 23 Assessment Standards (23 Units) | View Education Organisations with Consent to Assess |
Qualifications
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Assessment Standards
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| Level 2 | ||||||
| 14402 | Unit |
Provide a porter service in a commercial hospitality environment This standard has expired and is no longer available. |
4 Credits | |||
| 14404 | Unit |
Handle, store, and provide guest and establishment property in a commercial hospitality environment This standard has expired and is no longer available. |
4 Credits | |||
| 14407 | Unit |
Provide a property collection and delivery service in a commercial hospitality environment This standard has expired and is no longer available. |
2 Credits | |||
| 14415 | Unit |
Handle mail, messages, and written communications in a commercial accommodation environment This standard has expired and is no longer available. |
2 Credits | |||
| 14418 | Unit |
Provide a mail and communications service for customers in the hospitality industry This standard has expired and is no longer available. |
2 Credits | |||
| 14467 | Unit |
Use telephone systems to provide guest services for a commercial hospitality establishment |
2 Credits |
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| 20665 | Unit |
Provide a mail and communications service for guests in a commercial hospitality environment This standard has expired and is no longer available. |
3 Credits | |||
| Level 3 | ||||||
| 14405 | Unit |
Provide an information and booking service for guests in a commercial hospitality environment This standard has expired and is no longer available. |
4 Credits | |||
| 14406 | Unit |
Provide a commissionaire service in a commercial hospitality environment |
2 Credits |
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| 14408 | Unit |
Provide a vehicle valet parking service in a commercial hospitality environment |
3 Credits |
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| 14409 | Unit |
Provide courtesy transport for guests in a commercial hospitality environment |
2 Credits |
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| 14411 | Unit |
Provide arrival and departure services at reception in a commercial hospitality environment This standard has expired and is no longer available. |
8 Credits | |||
| 14412 | Unit |
Book accommodation for guests in a commercial hospitality environment This standard has expired and is no longer available. |
4 Credits | |||
| 14414 | Unit |
Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment This standard has expired and is no longer available. |
2 Credits | |||
| 14416 | Unit |
Perform debtor control functions and reconcile balances in a commercial hospitality environment |
6 Credits |
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| 27931 | Unit |
Provide portering services in a hotel |
25 Credits |
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| 27933 | Unit |
Provide reception services in a commercial hospitality establishment |
25 Credits |
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| Level 4 | ||||||
| 14403 | Unit |
Manage a concierge service in a commercial hospitality environment This standard has expired and is no longer available. |
8 Credits | |||
| 14413 | Unit |
Provide a reservation service using a property management system in a commercial hospitality environment This standard has expired and is no longer available. |
10 Credits | |||
| 22338 | Unit |
Plan and supervise daily front office operations in a commercial hospitality environment This standard has expired and is no longer available. |
10 Credits | |||
| 26951 | Unit |
Maintain a reservation service in a commercial hospitality environment This standard has expired and is no longer available. |
8 Credits | |||
| 27932 | Unit |
Provide reception services in a hotel |
45 Credits |
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| Level 5 | ||||||
| 22339 | Unit |
Manage a reservation service in a commercial hospitality environment |
20 Credits |
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